Thank you for understanding that we are a nonprofit organization and stick to a very tight budget to keep your tuition as low as possible. To be eligible for a 100% refund, you must cancel your registration 30 days prior to the first day of your week of summer camp.
To be eligible for a class credit, which does not expire until 12/31/2018, you must cancel your registration 7 days before the first day of your week of summer camp.
Gift certificates are not refundable.
Rescheduling one week of summer camp for another week is available up to 7 days before the first day of your original summer camp; rescheduling options are based on availability. Rescheduling is provided at no charge. In some cases of illness, we will provide a partial class refund.
A partial refund means we cannot refund the cost of ingredients or labor for illness or changes less than 7 days from camp, which is different for each camp and is not calculated until ingredients are purchased and staff is scheduled.
Refunds and schedule changes only apply to full weeks of camp. Individual days are not refundable or changeable from one week to another. For example, if your child is going to miss Monday’s class, they cannot “make-up the class” during a different week.
For a schedule change example, if your child is attending summer camp the week of July 16th:
Full refunds are available before June 16th.
Class credit or rescheduling is available before July 9th.
If your refund has been approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, usually within a few business days. Some banks take up to 7-10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refundis posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.